Monday, September 17, 2007

The ART of Public Speaking

“My dear f-f-friends, when I arrived here this evening, only God and I knew what I was going to say. Now - Only God knows!” - a Nervous Speaker


Well, as it happens I couldn’t have given a better introduction for this topic than this anecdote (courtesy Harry Lorayne). But amazingly, most of us have, at some point, been in the same situation. The experience is really a humiliating one. Public speaking is considered as an aspect of personality by most people these days. That is why it is gaining so much of importance in present day scenario. Companies too, when they call for recruitment, check this particular aspect with care. So said, few people are born orators, others are not.

Effective public speaking is an art which can be learnt. Anyone can master the basic techniques for making an audience sit up and listen.

Before that let’s see the few things that affect even the best of speakers:

1. Nervousness: Standing in front of an audience and delivering a speech on a subject is an activity over which people would normally lose their lunch. If you are feeling nervous, just think this-if anyone in the audience knew the topic better; it would be him on the podium, not you!! So reasoning logically, you have been asked to speak because, hypothetically at least, you know the subject. Hence, it is important that you are not completely ignorant about any topic.

2. Length of speech: Most important thing in giving a talk is timing and knowing when to stop. If you talk too long it s sure to bore the audience. If you talk too less, you can’t make your point. A balance between the two can be made according to the situation and the number of speakers after you. Whatever you say, state it forcefully and exit the stage with grace.

3. Preparing and delivering: Collect data about the topic, eliminate everything you don’t require for the present context and then arrange whatever points you are left with. Even for an extempore, you would have certain points which you want to get across to the audience. But if you don’t make any preparation most of them will be forgotten. Remember your speech not word by word but thought by thought. That way, even if you forget the exact sentence, you can make one since you still have the points intact. Keep the points as notes. Prepare a strong conclusion because that’s the last they will hear you say.

4. On stage performance: Remember, you are more important than the speech. The way you speak makes an impression on the audience. Best thing to do is be natural. Neither be stiff at one place nor speak in a monotone. Both are boring. Make the speech entertaining but don’t be a comedian. Make the audience laugh occasionally and they are sure to pay attention to the serious parts of the speech. Maintain eye contact with the audience. Be flexible, dynamic and considerate.

Now lets see how we can be an effective public speaker.

Be friendly: switch the audience ‘on’ with your smile. Be warm amiable and happy looking. Then you are off to a flying start.

Relax: Even experienced orators like former British Prime Minister Margaret Thatcher admit feeling nervous before the speech. But never let your stage fright show. You are here to win their interest not their sympathy. Breathing deeply or counting silently will help you relax. Pretend you are a very good speaker and go forth.

Take command: Its you who is holding the floor and hence you deserve full attention. Come out in to the open and let the audience feel you and your speech.

Stand Confidently: Stand straight, use your hands as well as your brain when you deliver a speech. Make slight movements so that the audience get a chance to shift their eyes.

Plan what to say: A forceful speech must be thought out beforehand. Structure your speech thus-Start with your reason for speaking (introduction), back up your contention with evidence (middle) and have an optimistic end (conclusion). Or use the preacher’s method - “first tell them what you’re going to tell them. Next, tell them. Then, tell them what you told them”.

Keep it simple: Resist the temptation to cram in as many points as you can into a speech. The audience may well remember none. A productive speech consists of up to five main points at most, leading to one main conclusion. Use minimum technical vocabulary. Don’t show how good you are in language; show how good you are at using it.

Seem spontaneous: This adds an attractive sparkle to the speech. Say it as if you are speaking to your friend, without any heavy literary artillery.

Use your voice to the full: Control the audience like a skilled musician; your voice being the instrument and the speech being the music. Raising voice stirs brain cells, speaking slowly in a deep voice impresses with solemnity of your utterance. Rapid, excited speaking imparts a sense of urgency. Always enunciate clearly, with lips, tongue and teeth, so your audience hears every word.

A ‘pregnant’ pause at appropriate moment is sure to attract the audience.

Include everyone: A speaker who avoids looking at the audience is sure to lose them. While speaking, let your gaze sweep back and forth across the audience like a beam of light so that none of them feel that their presence is being rejected. Look, in turn, briefly but directly in to all present, even those beside you.

Watch your timing: “PRAESTATE DICETE ET TACETE” (“Stand up, speak up and shut up”) is the best possible advice on timing. Speak only as much in demand, for the demand and to the demand. Be flexible according to the situation. Else people will be looking not at their watches but at the calendars when you speak.

Speaking skills can be honed by practice. Form groups with friends to do so. Your second speech will be better than your first, third better than your second and so on. You can only improve as you keep trying. For those who are like “I am too shy” or “I have never done it before” or “I don’t speak well”—well what to say, it will be a long time before all your excuses are overcome. If you don’t risk anything, you will never fail but you won’t grow or learn anything; you’ll just be another stagnant piece as time goes by. So YOU DECIDE!!!

I will leave you with the words of Dr. Leifchild:

Begin low, speak slow;
Take fire, rise higher;
When most impressed,
Be self possessed;
At the end wax warm;
And sit down in a storm.

A Guide to Listening

How often has it happened that we failed in achieving the level that we so wanted just because we didn’t listen? It may be a single second distraction but the price to pay is too high. Especially if it happens in a meeting where some strategy or plans are being made, then your whole future is in jeopardy. Think of the many times you got into a conflict just because you misunderstood what was said. Listening ability, if poor, will affect your productivity because you don’t have the tools needed to influence, negotiate & persuade. Moreover, lines of communication must be open & two ways.

Being a good listener can help you to
1. perform to expectations
2. avoid conflicts and misunderstandings
3. to succeed everywhere.

Now that the importance of being a good listener is understood, here are certain tips to improve your listening skills.

1. Start by understanding your own communication style: You require a high degree of self awareness, knowledge of how others perceive you. Make the other person feel comfortable with you by selecting and emphasizing certain behaviours that fit within your personality and resonate with him.

“When I’m getting ready to persuade a person, I spend one-third of the time thinking about myself, what I’m going to say, and two-thirds of the time thinking about him and what he is going to say” Abraham Lincoln!

2. Listen aggressively: If your mind drifts when somebody is saying something important to you, then try repeating the words in your mind. That’ll help you control mind drift. Most can listen intelligently up to 300 words per minute. Asking the right questions will help you to understand better.

3. Control emotions: According to specialists, your emotions are powerful obstacles to listening. They colour what you hear and prevent you from focussing on what is being said. So before any meeting its important that you take sometime for yourself, away from the clutter and hurry, do some relaxation exercises. Breathing deeply or counting silently will help you relax. Try to tune in to and accept the speaker’s style. It will help to establish a strong connection, leading to better understanding.

4. Use nonverbal communication: Smile, gestures, eye contact & even posture will improve interpersonal communication. Sharp differences can create tension. So notice details about the speaker: how fast he talks, how formal he is and how much eye contact he offers. Few nodes and shakes of your head can work wonders too.

5. Consider all sources: One major obstacle to effective listening is labelling the person you’re talking to - ‘boss’, ‘peer’, ‘subordinate’. This process can hurt you in business; especially if it alters your impression of employees ‘lower the ladder’. So encourage communication outside the traditional lines of reporting and welcome informal networks of communication with employees.

6. Don’t jump to conclusions: Many people think they have identified the problem before the speaker has finished talking about it. If you react too quickly, you may make the speaker feel inadequate and you fail to gather the information you need to find the best possible solution. Then there arises the anxiety of how to respond. You don’t have to respond quickly. Pausing a moment before making a response is a sign of respect. Once you stop worrying about what to say, you’ll become more receptive.

7. Understanding the other: Due to our personal filters, assumptions, judgements & beliefs what someone says and what we hear can be amazingly different. If you want to influence a person, you need to first listen to and understand him. Only after meeting that person’s need to be understood should you try to influence him. Effective business people listen for ‘hot buttons’ or unsatisfied needs that can be used to clinch a deal. So if you are not sure about what you heard, repeat back or summarize or ask him whether this is what he meant. Not only does it demonstrate that you listen actively, it also confirms communication.

It is difficult but difficulties are meant, not to discourage you; but to arise you from sleep. So keep trying to be a good listener. Practice hard and what do you know - One day, not a single word said will escape you!!!